Leveraging lean in the office: Lean office needs a novel and differentiated approach

Article English OPEN
Rüttimann, Bruno G.; Fischer, Urs P.; Stöckli, Martin T.;
(2014)
  • Publisher: Scientific Research Publishing, Inc.
  • Related identifiers: doi: 10.4236/jssm.2014.75032, doi: 10.3929/ethz-a-010364215
  • Subject: Lean Office; PRODUKTIVITÄT (BETRIEBSWIRTSCHAFT); TERTIARY SECTOR; Lean Approach; PRODUCTIVITY (BUSINESS ECONOMICS); Lean Toolset; LEAN PRODUCTION (PRODUCTION); LEAN-PRODUKTION + SCHLANKE PRODUKTION (PRODUKTION); Lean Manufacturing; TERTIÄRSEKTOR; Service Industry | Economics
    • ddc: ddc:330

Lean Six Sigma tools have been increasingly employed also in the service industry, however with different success as field studies have shown. The reason not only has to be attributed to a poor Change Management, but can also be attributed to the intrinsic characteristi... View more
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