Mapping service quality : measuring and comparing quality of experience and quality of service for Internet-based map services

Conference object English OPEN
Eriksén, Sara ; Eliasson, Charlott ; Fiedler, Markus ; Chevul, Stefan ; Ekelin, Annelie (2007)
  • Publisher: Tampere, Finland
  • Subject: Quality of Service | Quality of Experience | Key Performance Indicators | Use-Oriented Design | Service Design | Telecommunications | Telekommunikation | Human Aspects of ICT | Mänsklig interaktion med IKT | Computer Sciences | Datavetenskap (datalogi)

In this paper, we present an on-going research project in which we are focusing on examining how users of map-based services on-line experience the quality of these services when the traffic load is high, and how the users' experiences of acceptable or not acceptable qu... View more
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