Providing quality reference services at a special library

Conference object English OPEN
Semertzaki, Eva;
(2006)
  • Subject: FD. Public relations. | CD. User training, promotion, activities, education. | CE. Literacy.

The paper deals with the traditional vs. modern reference service and with the reference interview and its value. It analyzes new channels of communication: the virtual reference service. It explores the advantages and disadvantages of face-to-face vs. virtual reference... View more
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