The nature and impact of personal values and organizational values on customer satisfaction

Conference object English OPEN
BLOEMER, Johanna; Breugelmans, E.; Lievens, Annouk;
(2004)

This exploratory study reports on the nature and impact of personal values, organizational values and value congruence on customer service satisfaction. Customers from a cleaning service organizaton rated 24 values with respect to how important these values were to the ... View more
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