Service workers' job performance: the roles of personality traits, organizational identification, and customer orientation

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He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd;
  • Related identifiers: doi: 10.1108/EJM-03-2014-0132
  • Subject: Business, Management and Accounting(all) | Organizational identification | Call centres | Service workers | /dk/atira/pure/subjectarea/asjc/1400 | Job performance | Personality traits | Customer orientation
    acm: ComputingMilieux_THECOMPUTINGPROFESSION

Purpose<br/><br/>– This paper aims to advance the literature by testing the boundary of this relationship with reference to a key construct in employee performance in the service domain: employee customer orientation. Organizational identification refers to employees’ p... View more
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