publication . Doctoral thesis . 2014

Comparative analysis of decentralised and centralised operating model in retail banking global transactional services

Open Access
  • Published: 20 Jun 2014
  • Country: South Africa
M.Com. (Business Management) The Global Transactions Services (GTS) business unit was established alongside the Rand Merchant Bank (RMB) brand reporting into a Corporate and Investment Banking Board. GTS has been mandated to deliver global cash management, trade and custody services and account services to large corporates in the jurisdictions where FirstRand operates. Technology advances in centralising operating structures, have made it possible for GTS to centralise back office operations to a few locations within the country as witnessed by Global banks like Citigroup. The research problem therefore was to evaluate and identify the strengths as well as short...
free text keywords: Banks and banking, Decentralization in management
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