Assessing service quality in business-to-business relationships within the international telecommunications carrier market.
Doctoral thesisOPEN
(2012)
Subject: Service industries - Quality control | Service industries - Customer services | Consumer satisfaction | Telecommunication - Customer services
M.Comm.
The objectives of this study are : To determine customers' perception of service quality of international telecommunications carrier services delivered by Telkom in the business-tobusiness relationships with carriers in Europe; To establish whether difference... View more