Assessing service quality in business-to-business relationships within the international telecommunications carrier market.

Doctoral thesis OPEN
(2012)
  • Subject: Service industries - Quality control | Service industries - Customer services | Consumer satisfaction | Telecommunication - Customer services

M.Comm. The objectives of this study are : To determine customers' perception of service quality of international telecommunications carrier services delivered by Telkom in the business-tobusiness relationships with carriers in Europe; To establish whether difference... View more
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