Assessing service quality in business-to-business relationships within the international telecommunications carrier market.

Doctoral thesis OPEN
  • Subject: Service industries - Quality control | Service industries - Customer services | Consumer satisfaction | Telecommunication - Customer services

M.Comm. The objectives of this study are : To determine customers' perception of service quality of international telecommunications carrier services delivered by Telkom in the business-tobusiness relationships with carriers in Europe; To establish whether difference... View more
Share - Bookmark