publication . Doctoral thesis . 2008

Information technology: management issues in outsource contracts.

Open Access
  • Published: 22 Apr 2008
  • Country: South Africa
This study concerns the investigation of management issues within information technology outsourcing contracts. The information technology outsourcing life cycle is used as the flow structure for the investigation. The associated user expectations that occur in each of the phases of the information technology outsourcing life cycle are identified. Following the identification of the management and user expectation issues in each phase of the outsource life cycle, the “Coetzee solution framework” is introduced to ensure that the identified management problems are addressed in a structured approach. The solution framework is described in the context of each phase ...
ACM Computing Classification System: InformationSystems_GENERAL
free text keywords: information technology, contracting out
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