Using employee assistance programmes to achieve total quality management

Doctoral thesis OPEN
(2012)
  • Subject: Total quality management. | Employee assistance programs.
    acm: ComputingMilieux_THECOMPUTINGPROFESSION

M.Comm. As global competition among organisations intensifies, it has become increasingly important for an organisation to identify and develop a competitive advantage over its rivals. Increasingly, as service quality and customer delight has caught the attention of ... View more
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