Unused potential of quality management systems of the Russian companies : an empirical study

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Salimova, Tatiana A.; Makolov, Vasily I.;
  • Publisher: University of Piraeus. International Strategic Management Association
  • Subject: Total quality management -- Russia | Business enterprises -- Russia | ISO 9000 Series Standards | Consumer satisfaction -- Research

The perception of ISO 9000 standards, their use and effectiveness of quality management systems (QMS) of companies around the world is ambiguous; there are ongoing discussions about the benefits and advantages of the standards, as well as their limitations. In this arti... View more
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