Using Templates and Linguistic Patterns to Define Process Performance Indicators

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Río Ortega, Adela del; Resinas Arias de Reyna, Manuel; Durán Toro, Amador; Ruiz Cortés, Antonio;
  • Publisher: Taylor & Francis
  • Identifiers: doi: 10.1080/17517575.2013.867543
  • Subject: process performance indicators | key performance indicators | business process management | process performance management | business performance monitoring | business process analysis | templates | patterns

Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes (BPs), in order to check the achievement of strategic and operational goals and to support decision making for their optimisation. PPM is base... View more
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