publication . Part of book or chapter of book . Conference object . 2012

Defining process performance indicators by using templates and patterns

Antonio Ruiz-Cortés; Manuel Resinas; Amador Durán; Adela del-Río-Ortega;
Open Access
  • Published: 01 Jan 2012
  • Publisher: Springer Berlin Heidelberg
  • Country: Spain
Abstract
Process Performance Indicators (PPIs) are a key asset for the mea- 2 surement of the achievement of strategic and operational goals in process–oriented 3 organisations. Ideally, the definition of PPIs should not only be unambiguous, 4 complete, and understandable to non–technical stakeholders, but also traceable 5 to business processes and verifiable by means of automated analysis. in practice, 6 PPIs are defined either informally in natural language, with its well–known prob- 7 lems, or at a very low level, or too formally, becoming thus hardly understand- 8 able to managers and users. in order to solve this problem, in this paper, a novel 9 approach to improve...
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