Defining Process Performance Indicators By Using Templates and Patterns

Conference object English OPEN
Río Ortega, Adela del; Resinas Arias de Reyna, Manuel; Durán Toro, Amador; Ruiz Cortés, Antonio;

Process Performance Indicators (PPIs) are a key asset for the mea- 2 surement of the achievement of strategic and operational goals in process–oriented 3 organisations. Ideally, the definition of PPIs should not only be unambiguous, 4 complete, and understandable to non... View more
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