publication . Article . 2017

Product returns – interdisciplinary interfaces between knowledge, quality and product innovation management

Klapalová Alena; Krčál Michal;
Open Access English
  • Published: 01 Jan 2017
  • Publisher: Lund University Library Press
  • Country: Czech Republic
Purpose: The purpose of this paper is to review existing research on intersections of four disciplines, specifically knowledge, quality and product innovation management related to the consumers´ product returns within the reverse logistics (reverse supply chain management) discipline to identify gaps justifying further research activities. The primary aim of this review is to summarize and evaluate existing literature pertaining the above-mentioned areas of interest and to formulate potential research streams dedicated to the intersections that would help to unify management practices. Design/methodology/approach: Literature review of English-written peer-revie...
free text keywords: product returns; knowledge quality and innovation management; interdisciplinarity interface
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