Diagnosis of the quality of service, in customer service, at the National University of Chimborazo- Ecuador

Article Spanish; Castilian OPEN
Salazar Yépez, Wilfrido; Cabrera Vallejo, Mario;
(2016)
  • Publisher: Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
  • Identifiers: doi: 10.15381/idata.v19i2.12811
  • Subject: Quality of service | SERVQUAL | Public institution. | Calidad de servicio | Institución pública.

The purpose of this article is to determine the quality of service of improvements in the enrollment processes at the National University of Chimborazo- Ecuador. This cross-sectional research is the result of a field work, where an analysis of the collected information ... View more