The Relationship between Voluntary Turnover and Customer Satisfaction in the Restaurant Business: A Case in Five Restaurants in Famagusta, North Cyprus

Doctoral thesis English OPEN
Mankaa, Christabell Tanifum;
(2012)
  • Publisher: Eastern Mediterranean University (EMU)
  • Subject: Marketing Management | Employee motivation - Personnel Management - Job Satisfaction - Labor Productivity - Restaurants - Cyprus, North

ABSTRACT: Despite substantial improvement and development in the service industry, a few numbers of researches examine the concepts of voluntary turnover and customer satisfaction and the relationship between the two. Therefore, the purpose of this study is to examine ... View more
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