Service quality in hotel industry

Article OPEN
Mitreva, Elizabeta; Miteva, Natasa; Saneva, Dusica;
(2017)
  • Publisher: Faculty of tourism and bisiness logistics - Gevgelija, Macedonija
  • Subject: Economics and business | Other social sciences

Quality assessment is one of the greatest challenges of hotel industry. Given its complex nature, numerous technics help in quality measurement, assessment and management. Following this it can be achieved full quality management and with that sustainable business devel... View more
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