Total quality management in hotel industry

Article OPEN
Mitreva, Elizabeta; Saneva, Dusica; Miteva, Natasa;
(2017)
  • Publisher: Faculty of tourism and bisiness logistics - Gevgelija, Macedonija
  • Subject: Economics and business | Other social sciences

Total quality management (TQM) is a systematic management approach aiming at continuous increase of the value offered to consumers through improvement of service quality. In hotel industry, success is achieved through service quality, which stands as a key factor for su... View more
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