publication . Article . 2015

Application of the methodology for improving the business processes for the compamy for Airport services TAV Airports Holding, Macedonia

Mitreva, Elizabeta; Taskov, Nako; Lazarovski, Zlatko;
Open Access
  • Published: 01 Jan 2015
  • Publisher: Elite Hall Publishing House
  • Country: Former Yugoslav Republic of Macedonia
In this paper we will make a full diagnosis of some business processes in the company for Airport services TAV Airports Holding, Macedonia. Based on the analysis we have made on the existing quality system an appropriate methodology is designed for each feature of the TQM (Total Quality Management) system in order to find the optimal solution for smooth operation of the airport traffic, in order to meet the wishes and needs of the customer, while the company makes a profit. The methodology of TQM is continuous improvement of all processes in the organization through small changes in short periods of time including all organizational members regardless of their h...
free text keywords: Mechanical engineering, Other engineering and technologies, Other natural sciences
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