publication . Article . 2010

Invisible Whispering

Dennis, Alan R.; Rennecker, Julie A.; Hansen, Sean;
Open Access
  • Published: 01 Nov 2010 Journal: Decision Sciences, volume 41, pages 845-886 (issn: 0011-7315, Copyright policy)
  • Publisher: Wiley
Abstract
Organizational decision making is dominated by teams. When an important decision is required, a team is often formed to make it or to advise the individual decision maker, because a team has more resources, knowledge, and political insight than any one individual working alone. As teams have become geographically distributed, collaboration technology has come to play an important role in such collective decision making efforts. Instant messaging (IM) is an increasingly prevalent workplace collaboration technology that enables near-synchronous text exchanges on a variety of devices. We examined the use of IM during face-to-face, telephone, and computer-mediated t...
Subjects
free text keywords: Management of Technology and Innovation, Strategy and Management, General Business, Management and Accounting, Information Systems and Management
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