publication . Other literature type . Article . 2019

MEASURING STUDENT SATISFACTION THROUGH SERVQUAL: EMPIRICAL STUDY AT BINAWAN UNIVERSITY.

R. Ervin Agung Priambodo; E. Michael Bayudhirgantara.;
Open Access
  • Published: 02 Sep 2019
  • Publisher: Zenodo
Abstract
This study aims to identify the student satisfaction through service quality in the higher education. The study used a descriptive approach involving 144 students from Binawan University. Data collection using questionnaire with a 5-point Likert scale and collected data were analyzed using SERVQUAL and Cartesian Diagrams. The results of this study indicated that in general the quality of service at Binawan University based on students\' perceptions is quite low and and shows gaps in each service attribute. These findings indicate that students are not satisfied with the services provided by Binawan University. The analysis from level of importance indicated that...
Subjects
free text keywords: Student satisfaction service quality higher education.
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Zenodo
Other literature type . 2019
Provider: Datacite
Zenodo
Other literature type . 2019
Provider: Datacite
ZENODO
Article . 2019
Provider: ZENODO
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