MEASURING STUDENT SATISFACTION THROUGH SERVQUAL: EMPIRICAL STUDY AT BINAWAN UNIVERSITY.

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R. Ervin Agung Priambodo; E. Michael Bayudhirgantara.;
(2019)

This study aims to identify the student satisfaction through service quality in the higher education. The study used a descriptive approach involving 144 students from Binawan University. Data collection using questionnaire with a 5-point Likert scale and collected data... View more
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