Performance Determinants for Convenience Store Suppliers

Article English OPEN
Zainah Abdullah ; Aznur Hajar Abdullah (2012)
  • Related identifiers: doi: 10.5281/zenodo.1058003, doi: 10.5281/zenodo.1058002
  • Subject: supplier performance | supplier-retailer relationship. | logistics services | Information and communication technology (ICT) | inventory management | internal relationship
    acm: ComputerApplications_GENERAL | ComputerApplications_COMPUTERSINOTHERSYSTEMS

This paper examines the impact of information and communication technology (ICT) usage, internal relationship, supplier-retailer relationship, logistics services and inventory management on convenience store suppliers- performance. Data was collected from 275 convenience store managers in Malaysia using a set of questionnaire. The multiple linear regression results indicate that inventory management, supplier-retailer relationship, logistics services and internal relationship are predictors of supplier performance as perceived by convenience store managers. However, ICT usage is not a predictor of supplier performance. The study focuses only on convenience stores and petrol station convenience stores and concentrates only on managers. The results provide insights to suppliers who serve convenience stores and possibly similar retail format on factors to consider in improving their service to retailers. The results also provide insights to government in its aspiration to improve business operations of convenience store to consider ways to enhance the adoption of ICT by retailers and suppliers.
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