publication . Part of book or chapter of book . Other literature type . Book . 2018

NFC Payments – Gaps Between User Perception and Reality

Name: NFC Payments – Gaps Between User Perception and Reality
Keywords: NFC payment, User experience, Mental model, NFC payment, User experience, [ INFO ] Computer Science [cs]

Poornigha Santhana Kumar; Manfred Tscheligi; Michael Bechinie;

Open Access

Published: 09 Jun 2018

Publisher: Springer International Publishing

Summary

Abstract

Part 7: Mobility and Privacy; International audience; Point of Sale (POS) terminals are used in almost all retail shops for commercial transactions by a wide range of users. The recent wireless payment method, Near Field Communication (NFC) is focused in this study. We aimed to study the experience gained by the user at POS terminals on privacy and security scales, while using NFC payments. The study revealed that the users have different mental models about NFC which hinders the success of the system. The results also portrays that the user experience gained from NFC payment system can be further improved. We suggest that designing/modifying the NFC payment sys...

doi: 10.1007/978-3-319-92925-5_23 , 10.5281/zenodo.1485743 , 10.5281/zenodo.1485742

Subjects

ACM Computing Classification System: ComputerApplications_COMPUTERSINOTHERSYSTEMS

free text keywords: NFC payment, User experience, Mental model, NFC payment, User experience, [ INFO ] Computer Science [cs], Point of sale, computer.software_genre, computer, User experience design, business.industry, business, Near field communication, Internet privacy, Mental model, Computer science, User perception, Payment, media_common.quotation_subject, media_common, Payment system, Wireless

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