publication . Part of book or chapter of book . Other literature type . Book . 2018

NFC Payments – Gaps Between User Perception and Reality

Poornigha Santhana Kumar; Manfred Tscheligi; Michael Bechinie;
Open Access
  • Published: 09 Jun 2018
  • Publisher: Springer International Publishing
Part 7: Mobility and Privacy; International audience; Point of Sale (POS) terminals are used in almost all retail shops for commercial transactions by a wide range of users. The recent wireless payment method, Near Field Communication (NFC) is focused in this study. We aimed to study the experience gained by the user at POS terminals on privacy and security scales, while using NFC payments. The study revealed that the users have different mental models about NFC which hinders the success of the system. The results also portrays that the user experience gained from NFC payment system can be further improved. We suggest that designing/modifying the NFC payment sys...
ACM Computing Classification System: ComputerApplications_COMPUTERSINOTHERSYSTEMS
free text keywords: NFC payment, User experience, Mental model, NFC payment, User experience, [ INFO ] Computer Science [cs], Point of sale, computer.software_genre, computer, User experience design, business.industry, business, Near field communication, Internet privacy, Mental model, Computer science, User perception, Payment, media_common.quotation_subject, media_common, Payment system, Wireless
Related Organizations
Funded by
EC| Privacy.Us
Privacy and Usability
  • Funder: European Commission (EC)
  • Project Code: 675730
  • Funding stream: H2020 | MSCA-ITN-ETN
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