In-flight Meals, Passengers- Level of Satisfaction and Re-flying Intention

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Mohd Zahari ; M. S ; Salleh ; N. K. ; Kamaruddin ; M. S. Y ; Kutut ; M. Z. (2011)

Service quality has become a centerpiece for airline companies in vying with one another and keeps their image in the minds of passengers. Many airlines have pushed service quality through service personalization which includes both ground and on board especially from t... View more
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