publication . Other literature type . Article . 2019

Emotional intelligence and tacit knowledge management in hospitality

Avdimiotis, Spyros;
Open Access English
  • Published: 30 Nov 2019
  • Publisher: Zenodo
Abstract
Several researchers stressed out the importance of tacit knowledge underlying the fact that it is a type of knowledge, almost impossible to articulate, codify and thus to transfer. Based on the argument of Avdimiotis (2016) that tacit knowledge could be acknowledged, acquired and transferred through employees’ behavioral patterns, the present paper seeks to associate emotions- as determinant factor of behavior- with tacit knowledge management in hospitality establishments. To prove the association a quantitative research was held on a stratified sample of 128 hotel employees in Northern Greece. The research model was based on Nonaka and Takeuchi (1995) SECI know...
Subjects
free text keywords: D8, D83, D91, Wirtschaft, Economics, Tacit Knowledge; Emotional Intelligence, Personalwesen, Human Resources Management, Gastgewerbe, Personalmanagement, hotel and restaurant trade, human resource management, 20400, 29900, 40200, 10900, Tacit Knowledge, Emotional Intelligence, Hotel and Human Resources Management, 2529-1947, JEL: D - Microeconomics/D.D8 - Information, Knowledge, and Uncertainty, JEL: D - Microeconomics/D.D8 - Information, Knowledge, and Uncertainty/D.D8.D83 - Search • Learning • Information and Knowledge • Communication • Belief • Unawareness, JEL: D - Microeconomics/D.D9 - Intertemporal Choice/D.D9.D91 - Intertemporal Household Choice • Life Cycle Models and Saving, [SDV.NEU.PC]Life Sciences [q-bio]/Neurons and Cognition [q-bio.NC]/Psychology and behavior, [SHS.GESTION]Humanities and Social Sciences/Business administration, ddc:330
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publication . Other literature type . Article . 2019

Emotional intelligence and tacit knowledge management in hospitality

Avdimiotis, Spyros;