Service Quality, Customer Satisfaction And Customer Loyalty Of The Hotel Industry In United Arab Emirates (Uae): A Measurement Model

Article, Other literature type OPEN
Hassan Abbas Dost Mohamad; Mohd Shukri Ab Yazid; Ali Khatibi; S. M. Ferdous Azam;
(2017)

This study aimed at identifying the determining factors of service quality on customer satisfaction and loyalty towards hotel industry in UAE. This study has investigated the different dimensions of service quality that impact customer satisfaction and customer loyalty ... View more
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