Treating End-User Feedback Seriously

Conference object OPEN
Kowalski, Radoslaw; Mikhaylov, Slava; Esteve, Marc;
(2017)

Currently, patient satisfaction from NHS services is estimated with measures that may hardly relate to selfreported needs of patients or that use old data. Nonetheless, healthcare institutions depend on funding that is decided in part with the help of the ill-calculated... View more
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