publication . Other literature type . Conference object . 2017

Treating End-User Feedback Seriously

Kowalski, Radoslaw; Mikhaylov, Slava; Esteve, Marc;
Open Access
  • Published: 21 Apr 2017
  • Publisher: Zenodo
Currently, patient satisfaction from NHS services is estimated with measures that may hardly relate to selfreported needs of patients or that use old data. Nonetheless, healthcare institutions depend on funding that is decided in part with the help of the ill-calculated patient satisfaction. As a result, patients’ actual best interest may be in conflict with the best interest of the evaluated NHS health organisations. Patients may receive suboptimal health services and lose trust in professionalism and intentions of doctors and health organisations that try to stick to performance targets. The reputation of medical professions may also drop and prompt health pro...
free text keywords: Customer reviews, healthcare, natural language processing
Digital Humanities and Cultural Heritage
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Other literature type . 2017
Provider: Datacite
Other literature type . 2017
Provider: Datacite
Conference object . 2017
Provider: ZENODO
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