From Customer to Stakeholder Management: Quality Managers perceptions of Sustainability and Social Responsibility concepts, motivations and impacts

Conference object Portuguese OPEN
Fonseca, Luis;
  • Publisher: EOQ - European Organization for Quality
  • Subject: Customer | Quality Management | Stakeholder | Results

57Th EOQ Congress, Quality Renaissance - Co-creating a Viable Future" The research proves that under certain conditions: The economic, environmental and social dimensions are key to organizational sustainable success; Stakeholder satisfaction is significantly h... View more
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