The Diffusion and Evolution of 311 Citizen Service Centers in American Cities from 1996 to 2012  - A Study to Identify the Catalysts for the Adoption of Citizen Engagement Technology

Doctoral thesis OPEN
O'Byrne, John Christopher;
(2015)
  • Publisher: Virginia Tech
  • Subject: E-government | E-democracy | Information and Communication Technologies | Civic Engagement | Diffusion of Innovation | 311 | Open 311 | Citizen Service Center | Call Center | Government-to-Citizen Communication | Social Media | Crowdsourcing

This study of the diffusion and evolution of the 311 innovation in the form of citizen service centers and as a technology cluster has been designed to help identify the catalysts for the spread of government-to-citizen (G2C) technology in local government in order to b... View more
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