publication . Doctoral thesis . 2004

Has Outsourcing/Contracting Out Saved Money and/or Improved Service Quality? A Vote-Counting Analysis

Bourbeau, John Allen;
Open Access
  • Published: 08 Sep 2004
  • Publisher: Virginia Tech
  • Country: United States
Abstract
Most privatization literature, of which outsourcing/contracting out is a sub-set, discusses: 1) localized anecdotes of how organizations privatized; 2) privatization's history; 3) its types; and/or 4) its pros and cons. What is missing is a methodologically defensible, comprehensive, macro-view of whether or not outsourcing has saved money and/or improved service quality. Using the vote-counting analytical procedure, this dissertation provides one comprehensive view by analyzing and combining the findings of 40 sources covering 222 outsourced services at all levels of US government. The author found that contracting out resulted in cost savings 79% of the time, ...
Subjects
free text keywords: privatization, vote-counting, Contracting out, outsourcing
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Doctoral thesis . 2004
Provider: VTechWorks
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