Understanding Information Technology Investment Decision-Making in the Context of Hotel Global Distribution Systems: a Multiple-Case Study

Doctoral thesis OPEN
Connolly, Daniel J.;
(1999)
  • Publisher: Virginia Tech
  • Subject: Strategy | Global Distribution Systems (GDSs) | Central Reservation Systems (CRSs) | Resource Allocations | Electronic Commerce | Service Dyad | Information Technology | Investment Decision-Making | Competitive Advantage | Travel Intermediaries | Co-Alignment Principle | Booking Process | Transaction Cost Analysis | Supply Chain Management | Lodging Industry | Internet | Electronic Distribution Systems (EDSs) | Hotels | Management Information Systems | Hotel Reservations | Capital Budgeting | Hotel Technology

This study investigates what three large, multinational hospitality companies do in practice when evaluating and making IT investment decisions. This study was launched in an attempt to 1) learn more about how multinational hospitality companies evaluate, prioritize, a... View more
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