publication . Doctoral thesis . 1999

Understanding Information Technology Investment Decision-Making in the Context of Hotel Global Distribution Systems: a Multiple-Case Study

Connolly, Daniel J.;
Open Access
  • Published: 16 Nov 1999
  • Publisher: Virginia Tech
  • Country: United States
This study investigates what three large, multinational hospitality companies do in practice when evaluating and making IT investment decisions. This study was launched in an attempt to 1) learn more about how multinational hospitality companies evaluate, prioritize, and select IT investments in the context of hotel GDS; 2) call attention to an important and costly topic in hopes of improving current practices; and 3) fill a noticeable literary void so that future researchers on IT and hotel GDS would have a foundation and starting point. The perennial question of any business is "How does an organization add value?" Value can be defined from many different pers...
free text keywords: Strategy, Global Distribution Systems (GDSs), Central Reservation Systems (CRSs), Resource Allocations, Electronic Commerce, Service Dyad, Information Technology, Investment Decision-Making, Competitive Advantage, Travel Intermediaries, Co-Alignment Principle, Booking Process, Transaction Cost Analysis, Supply Chain Management, Lodging Industry, Internet, Electronic Distribution Systems (EDSs), Hotels, Management Information Systems, Hotel Reservations, Capital Budgeting, Hotel Technology
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Doctoral thesis . 1999
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