Republic of India : Service Level Benchmarking, Citizen Voice and Performance Improvement Strategies in Urban Water Supply and Sanitation

Report English OPEN
World Bank Group;
(2016)
  • Publisher: World Bank, Washington, DC
  • Subject: WATER QUALITY | WATER SERVICES | QUALITY OF SERVICES | CUSTOMER | LOCAL CAPACITY | INSTALLATION | WASTE MANAGEMENT | KNOWLEDGE SHARING | SERVICE IMPROVEMENT | MATERIALS | GLOBAL KNOWLEDGE | POLICY FRAMEWORK | WATER SECTOR | MUNICIPAL RESPONSIBILITY | FINANCIAL RESOURCES | POOR WATER QUALITY | WATER LAW | WASTEWATER MANAGEMENT | INFORMATION | WATER SUPPLY | APPROVAL SYSTEM | MONITORING | INFRASTRUCTURE DEVELOPMENT | INVESTMENT PLANNING | REGULATORY AGENCY | URBAN WATER | MENU | SOFTWARE SOLUTIONS | COPYRIGHT | CAPACITY BUILDING | ADEQUATE WATER | WATER SUPPLY SERVICES | UTILITY MANAGERS | ADEQUATE WATER SUPPLY | RURAL WATER | MUNICIPALITIES | ENABLING ENVIRONMENT | COMPUTER | DIGITAL ACCESS | INSTITUTIONS | SEWERAGE CORPORATION | TECHNICAL ASSISTANCE | ENTRY POINTS | PERFORMANCE INDICATORS | G-TO-C | RURAL WATER SUPPLY | FUNCTIONALITIES | DOMAIN | CUSTOMIZATION | TARGETS | WATER | TECHNICAL EXPERTS | MISSING ELEMENTS | SERVICE PROVIDER | DELIVERY OF WATER SUPPLY | ACTION PLAN | DELIVERY OF WATER SUPPLY SERVICES | MATERIAL | SERVICE DELIVERY | URBAN DWELLERS | TELEPHONE | DIGITAL DIVIDE | TECHNICAL RESOURCES | GOVERNMENT SERVICES | ACCESS TO INFORMATION | TECHNOLOGY | IMPLEMENTATION PROCESSES | KNOWLEDGE MANAGEMENT | MONITORING MECHANISMS | RELIABILITY | TOILET FACILITIES | ONLINE FACILITIES | SOFTWARE | RESULTS | SERVICE IMPROVEMENTS | UTILITIES | INTEGRITY OF DATA | PERFORMANCE DATA | SOLID WASTE | WATER POLICY | SYSTEMS | NETWORKS | OPEN SOURCE SOFTWARE | UNIVERSAL ACCESS | TECHNICAL EXPERTISE | URBAN AREAS | DIRTY WATER | DECISION MAKING PROCESSES | SANITATION SECTOR | SOLID WASTE MANAGEMENT | INSTITUTIONAL CAPACITY | DATA INTEGRITY | LOCAL ACCOUNTABILITY | HOUSEHOLD CONNECTIONS | SERVICE QUALITY | IMAGES | INVESTMENT PROPOSALS | QUERIES | UTILITY SERVICES | TOWN | WELLS | LOCAL COMMUNITY | ICT | MANAGEMENT SERVICES | LICENSES | SANITATION SERVICES | DRINKING WATER | HOUSEHOLDS | URBAN WATER SUPPLY | PERFORMANCE | E-GOVERNANCE | ADMINISTRATIVE PROCESSES | IMPLEMENTATION PROCESS | PERFORMANCE INDICATOR | CERTIFICATES | TECHNICAL SUPPORT | COMMUNICATION | CUSTOMERS | INTERFACE | PHOTO | WEB LINKS | DATABASE | IMPLEMENTING AGENCIES | COMMUNICATION TECHNOLOGY | CUSTOMER SERVICES | WATER DEPARTMENT | INNOVATIONS | IT INFRASTRUCTURE | SERVICE PROVIDERS

This synthesis report details the process, outputs and intermediate outcomes of the Water and Sanitation Program - World Bank (WSP) Technical Assistance (TA) to Service Level Benchmarking, Citizen Voice and Per... View more
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