publication . Doctoral thesis . 2004

Managing quality inside a high-technology project organization

Jokinen, T. (Tauno);
Open Access English
  • Published: 19 Mar 2004
  • Publisher: University of Oulu
  • Country: Finland
Abstract This action research addresses the deployment of Total Quality Management (TQM) principles in a high-technology new product development organisation. During the period of study, the organisation grew fast. High-technology product development and hypergrowth provided a unique combination of extreme conditions for the study. The existing concepts of TQM are presented as an organised map enabling strategic analysis for an implementation plan. The history of TQM dates back to the manufacturing industry. The key differences between product development as an operating environment and the industrial manufacturing environment are described. The deployment of TQ...
free text keywords: Total Quality Management, leadership, learning theories, new product development, organisational culture, quality culture, teamwork
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