The Influence of Exotic Service Quality Towards Overall Satisfaction at Hotels in Makassar

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Bata Ilyas, Gunawan; Munir, Abdul Razak;
(2017)
  • Publisher: Serials Publications Pvt. Ltd.
  • Subject: Exotic service quality | Interaction performance quality | Physical Environment Quality | Empathy | overall satisfaction

As one of tourism destination place, Makassar become potential area to develop hotel industry. This study aimed to asses influence exotic dimensions quality comprising of service performance interaction quality, physical environment quality against Overall Satisfaction.... View more
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