publication . Master thesis . 2014

Information System Quality Assessment Methods

Korn, Alexandra;
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  • Published: 01 Jan 2014
  • Publisher: Vysoká škola ekonomická v Praze
  • Country: Czech Republic
This thesis explores challenging topic of information system quality assessment and mainly process assessment. In this work the term Information System Quality is defined as well as different approaches in a quality definition for different domains of information systems are outlined. Main methods of process assessment are overviewed and their relationships are described. Process assessment methods are divided into two categories: ISO standards and best practices. The main objective of this work is application of gained theoretical knowledge in process assessment with CobiT 4.1 and CobiT 5.0 frameworks, and comparing results. The objective was achieved through c...
free text keywords: ISO 9000; Kvalita; jakost; Process Assessment Model (PAM); úroveň způsobilosti; Maturity Model; Assurance; úroveň zralosti; Assessment; Information system; vyspělost; Informační systém; zralost; CobiT 5.0; CobiT 4.1; Capability; Maturity; CMMI; capability level; ISO 15504; hodnocení; self-assessment; Quality
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