Service Quality in Hotel Industry - Customer Satisfaction

Master thesis Czech RESTRICTED
Fučíková, Martina;
(2009)
  • Publisher: Vysoká škola ekonomická v Praze
  • Subject: Service Quality; Customer Satisfaction; Service Quality Measurement; Kvalita služeb; Spokojenost zákazníka; Techniky měření spokojenosti zákazníka
    acm: ComputingMilieux_MISCELLANEOUS

The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer s... View more
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