Operations Acceptance Management

Master thesis Czech RESTRICTED
Suchá, Ivana;
(2010)
  • Publisher: Vysoká škola ekonomická v Praze
  • Subject: web applications; ITIL; workflow optimization; optimalizace workflow; OAT; webové aplikace; Operations Acceptance

This paper examines the process of Operations Acceptance Management, whose main task is to control Operations Acceptance Tests (OAT). In the first part the author focuses on the theoretical ground for the problem in the context of ITSM best practices framework ITIL. Ben... View more
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