Service quality in consumer's credit branch
- Publisher: Vysoká škola ekonomická v Praze
service; banking sektor; interest on delay; loan; služba; bankovní sektor; non-banking sektor; úroky z prodlení; rozhodčí doložka; úvěr; arbitral clause; nebankovní sektor
The diploma thesis deals with consumer's credit grants of banking and non-banking corporations and comparison of their service quality. The first part of research is dedicated to consumer's knowledge of credit issues. Second describes main difficulties of consumer's credit grants of banking and non-banking corporations and proves their use of unfair manners. The final part of thesis propose improvements, which will boost consumer's protection on field of consumer's credits.