publication . Master thesis . 2008

Service quality in consumer's credit branch

Blechová, Věra;
Restricted Czech
  • Published: 01 Jan 2008
  • Publisher: Vysoká škola ekonomická v Praze
  • Country: Czech Republic
Abstract
The diploma thesis deals with consumer's credit grants of banking and non-banking corporations and comparison of their service quality. The first part of research is dedicated to consumer's knowledge of credit issues. Second describes main difficulties of consumer's credit grants of banking and non-banking corporations and proves their use of unfair manners. The final part of thesis propose improvements, which will boost consumer's protection on field of consumer's credits.
Subjects
ACM Computing Classification System: ComputingMilieux_MISCELLANEOUS
free text keywords: service; banking sektor; interest on delay; loan; služba; bankovní sektor; non-banking sektor; úroky z prodlení; rozhodčí doložka; úvěr; arbitral clause; nebankovní sektor
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