Service quality in consumer's credit branch

Master thesis Czech RESTRICTED
Blechová, Věra;
  • Publisher: Vysoká škola ekonomická v Praze
  • Subject: service; banking sektor; interest on delay; loan; služba; bankovní sektor; non-banking sektor; úroky z prodlení; rozhodčí doložka; úvěr; arbitral clause; nebankovní sektor
    acm: ComputingMilieux_MISCELLANEOUS

The diploma thesis deals with consumer's credit grants of banking and non-banking corporations and comparison of their service quality. The first part of research is dedicated to consumer's knowledge of credit issues. Second describes main difficulties of consumer's cre... View more
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