Implementácia ICT projektov v súlade s ITIL verzia 3

Master thesis Slovak RESTRICTED
Krištofič, Michael;
(2008)
  • Publisher: Vysoká škola ekonomická v Praze
  • Subject: Standardizace pracovních stanic; ITIL; Service Transition; Workstation standardization; VoIP; Service Operation

This diploma thesis deals with the implementation of ICT projects according to the third release of internationally respected IT infrastructure library (ITIL v3). To be specific, it is about two projects executed by the Renault company -- ToIP which deals with the voice... View more
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