Quality Management in Higher Education
- Publisher: Vysoká škola ekonomická v Praze
customer satisfaction; higher education; spokojenost zákazníků; quality perception; percepce kvality; vysokoškolské vzdělávání; management kvality; quality management
The thesis deals with quality management theory as an important part of management science. The primary objective of this work is an identification, formulation and analysis of such managerial issues in quality of higher education, which either are not known, or whose resolution is not considered fully sufficient. The thesis contains a bibliography of more than 200 related scientific works and presents selected issues of quality management in higher education, such as quality perception or its sustainability. Furthermore, the work suggests new methodologies for quality evaluation and demonstrates the use of computer simulations and modelling as a tool for quality management in higher education.