Quality Management in Higher Education

Doctoral thesis English RESTRICTED
Svoboda, Petr;
  • Publisher: Vysoká škola ekonomická v Praze
  • Subject: customer satisfaction; higher education; spokojenost zákazníků; quality perception; percepce kvality; vysokoškolské vzdělávání; management kvality; quality management

The thesis deals with quality management theory as an important part of management science. The primary objective of this work is an identification, formulation and analysis of such managerial issues in quality of higher education, which either are not known, or whose r... View more
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