publication . Thesis . Other literature type . 2018

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  • Published: 08 Apr 2018
Increasing demand for emergency ambulances places a substantial burden on ambulance services. Many cases are low-acuity, having no urgent clinical need for paramedic treatment. Ambulance Victoria implemented a secondary telephone triage services to divert low-acuity cases away from emergency ambulances to more appropriate care. This research found this ‘Referral Service’ has had a substantial impact upon emergency operations, referring over 70% of the cases it managed away from emergency ambulances. Some cases are returned to emergency ambulances or referred to the emergency department and these triage decisions were found to be appropriate. Finally, patient cha...
free text keywords: Epidemiology, Public Health and Health Services not elsewhere classified, Ambulance, Telephone triage, Ambulance demand, Alternative care pathways, 111799 Public Health and Health Services not elsewhere classified, FOS: Health sciences, 111706 Epidemiology
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Other literature type . 2018
Provider: Datacite
Thesis . 2018
Provider: FigShare
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