Artificial intelligence applied in claims management: Bet on the right customer with claims satisfaction predictive modeling

Other literature type English OPEN
Lamarsaude, Benoit;
(2017)
  • Related identifiers: doi: 10.6084/m9.figshare.5691058.v1
  • Subject: Knowledge Representation and Machine Learning | Insurance Studies | Non Life Insurance | Claims Management | Artificial Intelligence | Machine Learning | Game Theory | Markov Chains | Entropy

<div>Insurance companies suffer from loss of customer consecutively to claims. Only a small portion of dissatisfied customer expresses themselves, creating difficulties in establishing a long term relationship. Increase customer loyalty is a major subject for insurers, ... View more
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