publication . Conference object . 2017

Relational conflict is not too bad for employees when they have developed their emotional intelligence skills

Benitez, Miriam; Serrano-Ortega, Juan Antonio;
Open Access English
  • Published: 01 Jan 2017
  • Country: Spain
Team conflict constitutes one of the most prevalent team processes in the workplace (Benítez et al., 2011; De Dreu, 2010), especially in competitive organizational contexts, such as, university organizations (Matthiesen & Einarsen, 2007). De Wit, Greer, & Jehn (2012) 's methanalysis showed that, team conflict is not always negative for employees well-being. Its effects are depending on the conflict type and conflict contexts. In this sense, research has shown that, task conflict could be positive for job satisfaction and, relationship conflict consequences of well-being could be buffer when team members have good skills to solve conflicts (De Dreu et al., 2004; ...
free text keywords: Inteligencia emocional, relationship conflic, emotional intelligence, emotional exhaustion
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