publication . Bachelor thesis . 2013

Modelo de gestión para la prestación de servicios y atención al cliente en el Hospital Padre Carollo "Un Canto a la Vida".

Vinueza Vinueza, Sofía Alejandra; Quelal Méndez, Jeobany Xavier;
Open Access Spanish; Castilian
  • Published: 01 Jan 2013
  • Country: Ecuador
Abstract
The work to be performed aims to give the institution a tool to improve the conditions of the users and the staff working in the institution. With the implementation of the Management Model for the provision of customer services and will facilitate and achieve concrete attention with warmth and quality. In this study, a model of governance for delivery of services and customer service in the Father Carollo "A Song to Life" will be structured Hospital, using tools that do care a strategy to attract more users and improve the conditions of the health system. El trabajo que se realizará pretende dar a la institución una herramienta que mejorara las condiciones de l...
Subjects
free text keywords: PLANIFICACIÓN ESTRATÉGICA, ATENCIÓN MÉDICA, SERVICIO AL CLIENTE
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