A model for ageing-home-care service process improvement
- Publisher: Jersey City, NJ: IJMESS International Publishers
Ageing-home-care service | service process | service blueprint | failure models and effects analysis (FMEA)
The purpose of this study was to develop an integrated model to improve service processes in ageing-home-care. According to the literature, existing service processes have potential service failures that affect service quality and efficacy. However, most previous studie...