A model for ageing-home-care service process improvement

Article English OPEN
Yu, Shu-Yan; Shie, An-Jin;
  • Publisher: Jersey City, NJ: IJMESS International Publishers
  • Subject: Ageing-home-care service | service process | service blueprint | failure models and effects analysis (FMEA)
    • ddc: ddc:330

The purpose of this study was to develop an integrated model to improve service processes in ageing-home-care. According to the literature, existing service processes have potential service failures that affect service quality and efficacy. However, most previous studie... View more
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