publication . Report . 2016

Citizen and Resident Satisfaction with Public Services in Qatar : And the impact on quality of life

Benmansour, Nada Abdelkader , [بن منصور، ندى عبد القادر];
Open Access
  • Published: 01 Mar 2016
  • Publisher: Qatar University
  • Country: Qatar
Abstract
In Qatar notable differences in public service satisfaction exist across individual state services, across nationality groupings, and across demographic categories. Among all citizens and residents, however, there is an empirical link between satisfaction with state services and overall perceptions of quality of life. Policymakers should thus study efforts to collect regular and systematic data on the performance of key public institutions, including through the collection of consumer feedback. Efforts to solicit user feedback could be expanded via automated requests sent via text message as already implemented by some companies in Qatar (e.g., Ooredoo). Survey ...
Subjects
free text keywords: Qatar, Public Services, الخدمات العامة
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