New challenges for the quality of librarian services delivery

Article English OPEN
Carvalho, Margarida; Dominguez, Caroline;
  • Publisher: Emerald Group Publishing Limited
  • Identifiers: doi: 10.1108/01435121211242317
  • Subject: quality services | Academic Libraries | Assessment systems | Quality assessment | Information services

Purpose – The purpose of this paper is to reflect on the user's assessment of the level of quality of the library services of the Portuguese University of Trás‐os‐Montes e Alto Douro (UTAD) in order to identify its potential improvement. Design/methodology/approa... View more
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