The Paradigm of the Total Quality Management in the Portuguese Higher Education

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Saraiva, Margarida; Reis, Elizabeth;
  • Publisher: Foundation of Tertiary Institutions of the Northern Metropolis (FOTIM)
  • Subject: Total Quality Management | High Education | Education Quality | Evaluation Quality | Principles of Deming | Continuous Improvement and Excellence

Total quality management is a process based on a “to do differently” strategy. This strategy implies trying to achieve continuous improvement by sharing responsibilities reducing misused resource and meeting customer’s expectations. Typically, Total Quality Man... View more
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