The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education

Article English OPEN
Saraiva, Margarida;
(2006)
  • Publisher: University of Iceland
  • Subject: Quality Management | Knowledge Engineering and Management | Development | Quality of Education | Excellence

Usually, the process of TQM is implemented in the industry and in services through the adoption of a group of principles. Deming that presented a set of principles to improve the quality process in a organisation. The study applied some of the Deming’s principl... View more
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