The construction of work-life balance: the experience of black employees in a call-centre environment
Potgieter, Sónia C.B.; Barnard, Antoni;
Publisher: Society for Industrial and Organisational Psychology of South Africa (SIOPSA)
Subject: grounded theory | qualitative research | quality of life | employee wellness | work-home interaction | in-depth interview
ORIENTATION: Work-life balance, as a crucial aspect of employee and organisational wellness, remains an interesting field of research, especially due to the changing demographic employee profile. RESEARCH PURPOSE: The objective of the study was to explore Black employee... View more
Barnett, R.C. (1996). Toward a review of work-family literature: Work in progress. Boston: Wellesley College Center for Research on Women.
Batt, R., & Valcour, P.M. (2003). Human resources practices as predictors of work-family outcomes and employee turnover. Industrial Relations, 42(2), 189−220.
Brink, B., & De la Rey, C. (2001). Work-family interaction strain: coping strategies used by successful women in the public, corporate and self-employed sectors of the economy. South African Journal of Psychology, 31(4), 55−61.
Casale, D., & Posel, D. (2002). The continued feminisation of the labour force in South African: An analysis of recent data and trends. The South African Journal of Economics, 70(1), 156−184.
De Klerk, M., & Mostert, K. (2010). Work-home interference: Examining socio-demographic predictors in the South African context. SA Journal of Human Resource Management, 8(1), 1−10.
Denzin, N.K., & Lincoln, Y.S. (2003). The landscape of qualitative research: Theories and issues. (2nd edn.). London: Sage Publications.
Eagle, B.W., Icenogle, M.L., Maes, J.D., & Miles, E.W. (1998). The importance of employee demographic profiles for understanding experiences of work-family interrole conflicts. The Journal of Social Psychology, 138(6), 690−709.
Eby, L.T., Casper, W.J., Lockwood, A., Bordeaux, C., & Brinley, A. (2005). Work and family research in IO/OB: Content analysis and review of the literature (1980-2002). Journal of Vocational Behaviour, 66(1), 124−197.
Edwards, J.R., & Rothbard, N.P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of Management Review, 25(1), 178-199.
Eikhof, D.R., Warhurst, C., & Haunschild, A. (2007). What work? What life? What balance? Critical reeflctions on the work-life balance debate. Employee Relations, 29(4), 325−333.