publication . Thesis . 2010

Quality of work life of front office employees in selected accommodation establishments

Naudé, Rosa-Anne;
Open Access
  • Published: 01 Jan 2010
  • Publisher: North-West University
  • Country: Paraguay
Thesis (M.A. (Tourism))--North-West University, Potchefstroom Campus, 2011. The South African hospitality industry, and more specifically the accommodation sector, is a booming industry within South African Tourism. Annually thousands of tourists, nationally and internationally, come to stay in accommodation establishments which offer a variety of services to guests (South Africa, 2009:499). What differentiates one accommodation establishment from another is the type and quality of service offered to guests. This service offered to guests can only be generated by manual labour, namely by employees. Front Office Employees in particular have direct and continual i...
free text keywords: Front office employees (FOE), Quality of work life (QWL), Accommodation establishments, Leisure life, Life domains, Hospitality, Hotel group, Resort group, Ontvangspersoneel, Werkslewegehalte, Akkommodasie-instellings, Ontspanningslewe, Lewensdomeine, Gasvryheid, Hotel, Oord
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